Support

[vc_row][vc_column][trx_section top=”5em” bottom=”4em”][trx_content][trx_columns][trx_column_item][trx_list][trx_list_item]To get a pre-purchase advice, you may post in the theme’s forum[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]To get a response more promptly, you are recommended to use our Ticket-system[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][/trx_list][/trx_column_item][trx_column_item][trx_list][trx_list_item]Please, note! We do not support queries if you do not have a purchase code.[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Item support does not include:[/trx_list_item][vc_column_text]

  • Customization and installation services
  • Support for third party software and plug-ins

[/vc_column_text][trx_br clear=”both”][trx_br clear=”both”][/trx_list][/trx_column_item][/trx_columns][/trx_content][/trx_section][/vc_column][/vc_row][vc_row][vc_column][trx_section bg_color=”#f4f7f9″ top=”small” bottom=”small” box=”yes”][trx_content bottom=”3em”][trx_title type=”2″ align=”center” top=”2em”]How to use our Support System[/trx_title][trx_block dedicated=”no” align=”center” pan=”no” scroll=”no” bg_overlay=”0″ bg_texture=”0″ font_size=”16″ stylization=”no”][vc_column_text]ThemeRex technical support is always there to assist their users with all
their technical questions regarding ThemeRex products.[/vc_column_text][/trx_block][trx_columns top=”50″ bottom=”10″][trx_column_item align=”center”][trx_image url=”http://artabout.eu/clients/northaegeanslops/wp-content/uploads/2015/07/support_1.png” link=”off” increment=”no”][/trx_column_item][trx_column_item][trx_list style=”ol”][trx_list_item]In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Or you may simply use this link themerex.ticksy.com[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Enter your purchase key and register in the system[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]To avoid confusing, please use for Support System your own ThemeForest login[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Fill out the ticket form[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][/trx_list][/trx_column_item][/trx_columns][/trx_content][/trx_section][/vc_column][/vc_row][vc_row][vc_column][trx_section top=”5em” bottom=”4em” box=”yes”][trx_content][trx_title type=”2″ align=”center” top=”2em”]How to find a Purchase key[/trx_title][trx_columns top=”40″][trx_column_item align=”center”][trx_image url=”http://artabout.eu/clients/northaegeanslops/wp-content/uploads/2015/05/support_2.png” link=”off” increment=”no”][/trx_column_item][trx_column_item][trx_list style=”ol”][trx_list_item]Open the ‘downloads’ tab in your account[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Find our theme in the list of products[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][trx_list_item]Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”[trx_br clear=”both”][trx_br clear=”both”][/trx_list_item][/trx_list][trx_block dedicated=”no” scroll=”no”][trx_button link=”http://artabout.eu/clients/northaegeanslops/doc” popup=”no” style=”filled” size=”large”]Theme Documentation[/trx_button][/trx_block][/trx_column_item][/trx_columns][/trx_content][/trx_section][/vc_column][/vc_row][vc_row full_width=”stretch_row” scheme=”light” css=”.vc_custom_1452699634075{background-color: #f4f7f9 !important;}”][vc_column][trx_content][trx_section top=”5em” bottom=”4em”][trx_title type=”2″ align=”center” bottom=”tiny”]Hosting[/trx_title][trx_title type=”4″ align=”center” top=”small” bottom=”small”]Recommended hostings:[/trx_title][vc_column_text css=”.vc_custom_1449071203295{margin-top: 30px !important;}”]

ThemeREX offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.

[/vc_column_text][trx_columns margins=””][trx_column_item align=”center”][trx_image url=”3688″ link=”https://secure1.inmotionhosting.com/cgi-bin/gby/clickthru.cgi?id=themerex”][vc_column_text]http://www.inmotionhosting.com

Get more than 30% discount on a hosting plan.[/vc_column_text][/trx_column_item][trx_column_item align=”center”][trx_image url=”3690″ link=”https://mediatemple.net/”][vc_column_text]http://mediatemple.net[/vc_column_text][/trx_column_item][/trx_columns][/trx_section][/trx_content][/vc_column][/vc_row]